Frequently asked questions

How can I order on your website?
Here is how to place your order:   Choose a product category from the navigation menu, or use the search bar to find a specific product. Once you have c...
Fri, 19 Mar, 2021 at 3:52 PM
Is there a DMC shop I can buy from?
You can find a list of our suppliers here.
Fri, 19 Mar, 2021 at 3:52 PM
What are your customer services team’s opening hours?
We aim to respond to emails as quickly as possible, within 24 to 48 hours. However, during busy periods, it may take a little longer. If you do not hear bac...
Fri, 19 Mar, 2021 at 3:52 PM
How do I unsubscribe from your newsletters?
You can unsubscribe at any time, via the link at the bottom of each of our emails.
Fri, 19 Mar, 2021 at 3:52 PM
How do I delete my DMC account?
Please contact us via our contact form to delete your DMC account.
Fri, 19 Mar, 2021 at 3:52 PM
How can I use my voucher / gift card / anniversary offer?
When you complete your order, you can enter your voucher or gift card and click OK. The discount will be applied automatically. It is possible to combin...
Wed, 7 Apr, 2021 at 3:58 PM
How can I get advice on a particular pattern?
Would you like to contact our craft specialists? Please fill in our contact form for help, specifying the pattern reference and as many details as possible ...
Fri, 19 Mar, 2021 at 3:52 PM
I have not received my pattern / gift card per e-mail, what can I do?
You will receive your pattern / gift card by email. If you cannot find it, please check your ‘Junk’ inboxes. If you cannot find it, please contact our custo...
Fri, 19 Mar, 2021 at 3:52 PM
How to order a specific batch number?
Do you need a specific batch number? Please contact us in advance via our contact form to inform us of the desired batch number. We will then check with our...
Fri, 19 Mar, 2021 at 3:52 PM
How can I buy an item that is currently not available?
If the item you want to buy is currently not available, please click on the small envelope at the bottom of the product and sign up to be notified when it c...
Fri, 19 Mar, 2021 at 3:53 PM