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Knowledge base
DELIVERY
Everything you need to know about delivery
3
Delivery methods
Delivery costs
Delivery times
RETURNS AND REFUNDS
RETURN
1
How do I return my order?
REFUND
1
When do I get the refund?
FAQ
Frequently asked questions
12
How can I order on your website?
Is there a DMC shop I can buy from?
What are your customer services team’s opening hours?
How do I unsubscribe from your newsletters?
How do I delete my DMC account?
View all 12
TECHNICAL PROBLEMS
Various technical problems
2
I cannot see any prices
I cannot add any products to my basket
CONTACT US
How can I contact you?
3
I am a professional, how can I contact you?
I am a private customer, how can I contact you?
What are your customer services team’s opening hours?
DMC ACCOUNT
Everything you need to know about your customer account
3
How do I create my DMC account?
Why create a DMC account?
I can't log in to my account
MISSING / DEFECTIVE ITEM
Missing or defective item?
2
An item is missing in my order, what can I do?
I have received a defective item, what can I do?
ORDER’S MODIFICATIONS
Order's modifications
5
How can I modify an error made during my order?
How can I cancel/change my order?
Can I add items to my order?
Can I change my delivery address?
I forgot to add my promo code, can I still get my discount?
PAYMENT
Everything you need to know about payment
1
Which payment methods are available?
Free shipping on purchases over £35
Made in France since 1746
Delivery currently between 6-12 days
